Blue Lotus 

Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

 

Offer customers a price estimate for work to be performed.

 

Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

 

Make every effort to keep the customer informed about appointments and completion deadlines.

 

Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts.

 

Replaced parts may be inspected upon request. Furnish copies of any warranties covering parts or service. Exercise reasonable care for the customer's property while it is being serviced. Make every effort to fix the customer's vehicle right the "first time".

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FOR JOBS OVER THE AMOUNT OF 1000$ A DOWNPAYMENT OF GOOD FAITH WILL BE REQUIRED TO BEGIN WORK IF THE JOB IS CANCELED THE DOWNPAYMENT IS FORFEITED TO PAY FOR TIME LOST AND MECHANICS WHO WERE PAID TO ACCOMPLISH THE JOB 

 

Maintain a system for fair settlement of customer's complaints. Cooperate with established consumer complaint mediation activities.

 

Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry

                                                               THINGS TO KNOW BEFORE REPAIRS

OEM stands for Original Equipment Manufacturer, which means the parts are made by the same company that makes the vehicle. Meanwhile, aftermarket parts are produced by a different parts company and are often designed to be compatible with as many makes and/or models as possible. 

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OEM Parts are from the Car Manufacturer and are bought at the dealership. You have the right to request OEM parts but to keep in mind they do cost more than Aftermarket. Examples include Chevrolet, Ford, Mercedes, BMW, Honda and Toyota.

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Aftermarket parts can have minor differences to try to fit as many make and models as possible. They are often more affordable however these differences, though rare can lead to cables and wires requiring modification. ALL PARTS THAT REQUIRE MODIFICATION WILL HAVE TO BE MODIFIED AT THE CUSTOMER'S EXPENSE.

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Examples include :

Duralast

A/C Delco

NGK

BOSCH

Magna International.

4 Seasons

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                                                                       Authorization:

 

By contracting with Blue Lotus Auto Repairs LLC for Service and Repairs you are authorizing the repair work set forth in a service agreement you will receive at the time you request the work. You will be acknowledging and authorizing, that along with the necessary materials, that Blue Lotus Auto Repairs LLC is not responsible for loss or damage to the vehicle or to articles left in the vehicle in case of fire, theft, or any other cause beyond our control or for any delays caused by unavailability of parts or delays in parts shipments by the supplier or transporter. You, and or your employees, will be granting permission to operate the vehicle described on the streets, highways, or elsewhere for the purpose of testing and/or inspection. An express garage keepers lien will be acknowledged on the vehicle undergoing repairs or service to secure the amount of the repairs agreed to. Under the express garage keepers lien, you will not have the right of possession of the vehicle until repairs have been paid for in full or until you and/or your employee would alternately voluntarily release the vehicle to Blue Lotus Auto Repairs LLC. You are entitled by law to the return of all parts replaced, except those which are too heavy or large, and those required to be sent back to the manufacturer or distributor because of warranty work or an exchange agreement. You are entitled to inspect the parts which cannot be returned to you.

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By paying the Technicians for the services rendered you are agreeing that the services were completed satisfactory to the terms of your agreement.

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